Return & Refund Policy

At Hikrom, we want you and your pet to be completely satisfied with your purchase. We offer a transparent, 30-day hassle-free return policy for our customers.

1. Return Window and Eligibility

• Return Window: You have 30 days from the date of delivery to request a return.
• Product Condition: We accept returns for both defective and non-defective products. However, the product must be in New Only condition—unused, un-assembled, and in its original packaging.
• Exchanges: We accept exchanges for items of equal value if you prefer a different model or color.

2. Return Method and Fees

• Return Method: All returns must be made By Mail.
• Return Shipping Label: The return label is Included in the package, Free of cost. You do not need to purchase your own label.
• Restocking Fees: There is No Cost (No restocking fee) for returning any item.

3. How to Initiate a Return

To start a return, please email us at support@hikrom.shop with your order number. Use the prepaid return label included in your original packaging to ship the item back to our designated facility.

4. Refund Processing Time

Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed automatically back to your original payment method (Shopify Payments). Please allow up to 10 days for the refund to reflect in your account, depending on your bank or card issuer.

5. Contact Information

Email: support@hikrom.shop
Phone: +61 468257618
Address: SANDY BAY, 7005, Tasmania, Australia