Contact information
We are here to help you upgrade your laundry routines and organize your home with premium, elegant storage solutions. At hikrom.shop, we deeply value our community and are dedicated to providing exceptional support for our premium laundry hampers and woven storage baskets. Whether you have a question about hamper dimensions, material breathability, shipping timelines across the United States, or need assistance with an existing order, our customer support team is ready to assist you.
Get In Touch
Corporate Operator: JRB SAKHIRA PTY LTD Customer Support Email: support@hikrom.shop We aim to respond to all email inquiries within 24 hours on business days. Contact Phone: +61 468-257-618 International rates may apply for calls from outside Australia. Official Registered Address: SANDY BAY, 7005, TASMANIA, AUSTRALIA
Business Hours
Our customer support team operates from Tasmania, Australia. Please note our official operating hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST/AEDT - Australian Eastern Time) Saturday to Sunday: Closed
Note for our United States Customers: Please keep in mind the international time difference when reaching out to us. Australian Eastern Time (AEST) is approximately 14 hours ahead of Eastern Daylight Time (EDT) and 17 hours ahead of Pacific Daylight Time (PDT). We appreciate your patience, and we will ensure all inquiries are processed thoroughly during our local operating hours.
Quick Assistance
Order Tracking: Please include your 4-digit or 5-digit order number in your email inquiry for faster processing and resolution. Shipping to the United States: We provide secure international shipping with protective packaging for all our laundry hamper collections. For comprehensive details on transit times, tracking links, or domestic U.S. Sales Tax calculations, please visit our Shipping Policy page. Returns and Exchanges: To check eligibility or start a return for an unused laundry hamper with all original liners, secure lids, and factory packaging intact, please refer to our Return and Refund Policy page. Currency: All transactions, pricing displays, and checkouts on our e-commerce platform are securely processed in US Dollars (USD).